1. What We Collect
We collect personal information when you contact us by phone, email, website or social media, request a quote, or engage our services. This may include your name, phone number, email address, site address, billing details, and any other information you choose to provide. Where reasonably necessary, we may also collect credit-related information to assess eligibility for services or recover outstanding payments. We do not collect sensitive information unless required by law or with your consent.
2. How We Collect
Personal information is generally collected directly from you. In some cases, it may also be collected from payment processors, credit reporting or debt recovery agencies, or our professional advisers.
3. How We Use It
We use personal information to respond to enquiries, prepare and manage quotes, deliver and administer our services, communicate with you, process payments, manage accounts and records, assess credit risk or recover debts, prevent fraud, comply with legal obligations, and provide information about our products and services. We only use personal information for purposes reasonably expected in the circumstances, unless required or authorised by law or with your consent.
4. Marketing Communications
By engaging with us, you consent to receiving information about our services. You may opt out of marketing communications at any time by contacting us directly. Opting out will not affect our ability to provide services to you.
5. Photos and media
We may take before-and-after photos or videos of completed projects for marketing purposes, including use on our website or social media. Photos will not intentionally identify individuals or display street numbers. If you do not consent to the use of photos or media, you must notify us in writing before work commences.
6. Disclosure of information
We may disclose personal information to third-party contractors and service providers who assist us in operating our business, payment processors, credit reporting or debt recovery providers, professional advisers, or government and regulatory authorities where required or authorised by law. We take reasonable steps to ensure that any third parties handle personal information in accordance with Australian privacy requirements.
7. Overseas storage
Some service providers we use, including website design, search engine optimisation and digital advertising providers, may be located outside Australia or may access personal information from outside Australia. This may include access to enquiry details submitted through our website or advertising platforms. Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with the Australian Privacy Principles.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
9. Access, correction and complaints
You may request access to or correction of your personal information by contacting us. If you have a privacy concern or complaint, please contact us in writing and we will respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Privacy Officer.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply to all personal information we hold.
11. Contact Us
If you have questions about your privacy or this policy, please contact us:
📧 retictech.team@gmail.com | 📞 0412 387 883 | 🌐 www.retictech.com
Version 2 - Last updated: 23/12/2025